Returns / Exchanges
In the unlikely event that your item is incorrect, faulty or damaged on arrival, iMagic must be notified within 7 working days via the email address provided below. Claims outside this period will not be accepted. Please message us to organise the return and we will then either replace it or issue a full refund.
At iMagic we want you to be happy with every purchase you make from us. We pride ourselves on the high quality of our products and our customer service.
Occasionally though, we know you may want to return an item because it isn’t what you expected, or you have simply changed your mind. For this reason iMagic offer the option to cancel and return the item within 7 working days from the day on which the item is delivered. This applies to all of our products. To cancel your purchase within the seven working day cooling-off period, please email us via the email address provided below.
Only AFTER we have acknowledged the return please package the item securely in the original packaging and send it to us within a maximum 28 days following the date that the item was delivered to you. On receipt of the returned item we will assess it and the money will be refunded. In this instance iMagic will refund the price paid for the item, additional services where requested by the customer (such as express delivery) will be excluded. We do not refund the cost of the return postage. We recommend you send items Recorded Delivery when returning them, as we are not responsible if the item is lost or damaged in the post.
All our products come with a month warranty that covers manufacturing defects only. This warranty excludes any damage caused by the user. Our guarantees refer to the quality, durability and relative fitness for purpose during the first months after delivery. Guarantees will be invalidated if, in our opinion, product failure is caused by inappropriate use.
When returning an item, please ensure you contact us via the email address provided below. This should include your full name, email address, delivery address, original order reference number and reason for return. Please exercise reasonable care and suitable cover when returning items as we are not responsible if the item is lost or damaged in the post. If your item doesn't arrive back to us we can not refund you.
Any products returned will be assessed by our Quality Assurance department before any action is taken. If we find no fault with the item(s) then no refund will be issued and we reserve the right to charge a 20% handling fee, or minimum of £10 whichever is greater, plus recover any delivery charges incurred. If an item is faulty, we reserve the right to repair or replace. If this is not possible, a credit will be issued.
How to Return
If you would like to return your item, first, please contact us at: email@example.com
Please include in your email:
- Your name
- Your order number
- Your reason for return
- If you would like a refund or exchange
Once received we will endeavour to get back to you within 48hrs (Monday to Friday)
Refunds & Cancellations
Please note: we will process the return/cancellation within 48 hours (Mon-Fri). Depending on the original method of payment used to make the purchase, it can take up to 10 working days for the funds to be available (your card/bank). Usually it is much quicker than this, but this is the guidance given by the payment providers.